Privacy Policy

PrimePack respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

We may collect the following personal data when you contact us or use our website:

• Full name
• Company name
• Email address
• Phone number
• Billing and delivery information
• Website usage data (via cookies)

We use your personal data for the following purposes:

• To respond to enquiries and quotation requests
• To process and fulfil orders
• To provide customer support
• To improve website performance and user experience
• To meet our legal and regulatory obligations

We process your personal data on the following legal bases under GDPR: contract performance, legitimate interests, legal obligation, and — where applicable — your explicit consent.

We retain personal data only for as long as necessary for business and legal purposes. Transaction records may be retained for up to 7 years in accordance with Latvian accounting and tax law.

We do not sell your personal data. We may share data with trusted third-party service providers (e.g. email, logistics, payment processing) only to the extent necessary to fulfil our services. All third parties are required to handle your data securely and in compliance with applicable laws.

As a data subject, you have the following rights:

• Right to access your personal data
• Right to correct inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, please contact us at PrimePack.lv@gmail.com.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration.

PrimePack · Salaspils iela 6 K 4 ap.61, Riga LV-1057, Latvia · Email: PrimePack.lv@gmail.com · Phone: +371 29 429 945